When something looks wrong
The messages a shop is most likely to see, what each one means, and what to do.
| What you see | Why | What to do |
|---|---|---|
| A scan of the tent shows No tasting running right now | WhyNo tasting is open, the last one is 2 hours past its end time, your shop is on Free or its trial ended, or a Tasting shop has had guest ratings at 5 tastings this month | What to doPress Start tasting. Then check Your plan. |
| Guest ratings come with the Tasting and Pro plans | WhyYour shop is on Free, or the trial ended | What to doPress Talk to Joe. Scheduling and listing still work. |
| the most the Tasting plan includes | WhyYour shop has had guest ratings at 5 tastings this month | What to doWait for the first of the month, or move to Pro, which has no cap. |
| Pro includes 4 featured tastings a month. | WhyYou've featured 4 tastings in that month | What to doStop featuring one, or pick a tasting in another month. |
| A guest sees This tasting has ended | WhyThe tasting is closed | What to doStart a new tasting. |
| A guest sees This tasting isn't available | WhyThe QR was revoked, or the link is mistyped | What to doUse the tent, or press Mint a new QR and print it. |
| Set a date and time above first | WhyA public listing needs a start time | What to doAdd one under When & where and press Save details. |
| A repeating tasting needs a timezone | WhyBin12 couldn't tell the time zone: your shop has no ZIP and your browser didn't send one | What to doAdd your ZIP under Your listing and press Save. |
| We don't recognise that ZIP code | WhyIt isn't a five-digit US ZIP | What to doCorrect it. Until then your tastings don't show in nearby searches. |
| Someone already has that address. or That address is reserved by Bin12 | WhyThat bin12.com address is taken | What to doTry another, such as your shop's name with your town. |
| Someone has already used this invite link | WhyA staff invite works once | What to doAsk your colleague to mint you a new one. |
| No readout email arrived | WhyNo guest joined, the tasting was never started, it closed more than 3 days ago, or the shop is on Free or its trial ended | What to doOpen the tasting and press Read the readout. The page works either way. |
| There is no Merchant in the menu | WhyYou're signed in to an account without a seat | What to doSign in with the account that accepted the invite. |
Still stuck? Write to hello@bin12.com. A person answers.